TERMS AND CONDITIONS
When booking direct, either via the website, by phone or email, you will automatically be getting a discounted/best price. When booking via Booking.com or Airbnb.com the prices are higher to cover their commission costs.
ONE NIGHT BOOKING:
Due to the high level of work involved in washing, drying, ironing and cleaning the rooms and bathrooms there is a One Night Booking surcharge added to the 'standard' price. This surcharge is added irrespective of booking via an OTA (Online Travel Agent) or direct.
CHECKING IN / CHECKING OUT TIMES:
Check In is between 4:30pm and 6pm. Check Out is by 9:30am
BOOKINGS (Irrespective of Terms and Conditions of Booking.com and AirBNB, my T's&C's must be followed to secure your booking):
The definition of a confirmed booking is Date(s) and Room(s) are blocked, so no other party can book the same (whether done by guest or me).
If booking via OTA (Online Travel Agent), if the details provided - name, address and mobile phone number are not valid (and they are checked)
and are not that of the 'traveller' the booking may be rejected and entry may not be allowed. If there is no response to messages via OTA platform, again the booking maybe rejected and entry may not be allowed.
Full payment is due on day of arrival. It is possible to pay at time of booking if required.
There may be times when a Non-refundable deposit, equal to the first nights stay, is requested, (either a verbal request or a message via OTA message platform). If the requested deposit is not paid, it is the guests responsibility to cancel the booking. This includes bookings from OTA's. Failure to cancel the booking, leaving dates and room 'blocked' by your reservation will mean the Cancellation and No Show conditions will come into play.
Any Non-refundable deposits should be paid by bank transfer, bank details will be provided at time of request.
Failure to pay the requested non-refundable deposit may mean your booking is not honoured. Remaining balance is due on day of arrival.
The 'act' of dates and rooms being 'blocked' to any other bookings is confirmation of your booking and means you agree to these Terms and Conditions and is a legally binding contract.
Not reading these Terms and Conditions is not acceptable as a reason for not complying with these T's and C's.
Deposits are non-refundable.
Bookings are on a per room basis.
Please Insure your stay with a reputable insurance company against cancellation and curtailment, including reasons relating to COVID-19, as your booking is a legally binding contract, being unable to come due to COVID infection will still require payment for your stay.
Should you lose the room and front door keys, or inadvertently take them home, you will be charged £25.00 for the keys and key ring to be replaced, if they are not returned. I reserve the right to charge the full cost if the lock has to be changed (for the non-return on the keys), including the re-cutting of all the new keys that would be required.
PAYMENTS (Full payment due at time of arrival):
Full payment for the entire visit is required at time of arrival if payment was not made at time of booking (minus any deposit paid).
Cards (major Debit and Credit Cards taken)
Direct Bank Transfer
When booking by Booking.com full payment of your visit is due to be paid to me, I then pay back the commission due.
CANCELLATION or NO SHOW:
If any booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be due, via Bank Transfer.
If the booking is cancelled 14 days or more before arrival then a charge equal to the first night stay will be due, via Bank Transfer.
After arrival should there be a need to curtail your stay, for any reason, the full amount of the booking is due.
In the event of a No Show, the full cost of the booking is required via Bank Transfer. If the payment had already been made, there will be no re refund in any part.
GUESTS BRINGING DOGS:
There is a £5.00 per day per dog charge. No more than 3 dogs can be brought by one set of guests.
If there is a need to cancel, including any reason relating to the dog(s), the information relating to Bookings and Cancellation/no show will be invoked..
If the dog damages any items in the B&B, chewing, scratching, soiling where marks cannot be removed, the owner/guest will be charged to cover the cost of fixing or renewing said items.
No dogs in the dining area, during breakfast service. Please leave in room (in a crate) or your car.
When dogs are outside the guests room, they must be on a lead at all times.
Should other guests staying not wish the dogs to be in the guest lounge or guest sunroom, their wish takes precedence.
Apart from during breakfast, dogs are allowed in the communal areas, subject to other guests wishes.
Dogs must not be left at the B&B, for any reason, whilst the owners go out, for any reason.
No smoking or vaping in any areas, this includes the bedrooms, bathrooms, guest lounge and sun room.
No food or drink to be consumed in the bedrooms (other than tea and coffee), please use the dining area. If glasses, plates and cutlery are required, please ask.
All reasonable efforts have been made to ensure the safety of my guests and members of their party. I cannot accept any responsibility for injury, illness, loss or damage to any persons or their property, however so caused. Guests stay at their own risk. Guests park their vehicles at their own risk.
ALLERGIES and DIETARY REQUIREMENTS:
It is the guests responsibility to inform me if there are any issues relating to allergies, as soon as possible. Every effort will be made to cater to any allergies.
If you have special dietary requirements please let me know 48 hours prior to your arrival, otherwise I may not be able to purchase the necessary items locally at short notice.
Every effort will be made to keep all facilities available, but due to constantly changing guidelines, some changes may be made at the last minute. Please also read the page specific to Corona virus Terms and Conditions.